When we bought our condo in East Hampstead this summer we also bought a new gas dryer. The major appliance dealer offered to have their people install it but we felt more comfortable with a company that we knew we could call on if there were any problems.
Your technician was terrific.
Not only did he manage to hook everything up in a small confined space and answered all of our questions, but he also did a gas check on all the appliances in our house. My wife really appreciated that he adjusted the gas burners on the stove so things now cook better.
He also discovered that our gas fireplace did not function correctly. After contacting the dealer, they installed a new unit.
He showed me the emergency shut off value for our unit and how to operate it correctly. When he left we both felt that here was a company that actually cared about its customers, one that you could call on in the event of a problem.
If all your service technicians are as good as this one, you really do have a great company.
Many thanks for going the extra mile.
Frank, East Hampstead
I just wanted to take a moment to talk to you about the service of one of your drivers. I thought you would like to know that you should be proud of the driver on my route as he seems to be a good representative of your company!
I wish I knew his name! When he was filling the tank one of our dogs was barking at him through the window wanting to go out and play with him. He must have heard him as when he left the bill on my door he also placed a dog treat in the envelope for the dog. We feel that was going the extra step in customer satisfaction. We wanted to let you know just how good one of your drivers reflects on your company.
Pat and John
Thank you for your help during the windstorm! We appreciate your frequent propane deliveries as it has greatly helped us out of a jam! Your delivery personnel are very friendly and courteous and so are your office staff. THANKS so much for being there for your customers!
I am very pleased to be a customer of yours.
So often we hear the negative about people, but seldom to we hear the good that people do. (so I want you to know)
The past few years have been difficult for me – the loss of my husband, my nephew, my sister, my health issues, other issues, and of course, money problems. I had to accept fuel assistance and I can’t begin to tell you how much help I have received from your Nancy. Her caring, flawless service helped guide me through some rough times. She is a super person, a friend, and I am sure you find her an asset to your company. I think she is a special person.
I just wanted to thank you and her (& others in your organization) and to tell you how much I appreciate all your help.
Customer in Salem, NH